Refund & Returns | Noava Skins

Return and Refund Policy

1. Domestic Orders (India)

2. International Orders

1. Domestic Orders (India)

At Noava Wrap, we are committed to delivering high-quality products and customer satisfaction. Please review the following policies for orders placed within India.

1.1. Replacements & Exchanges

You are eligible for a replacement or exchange if:

For the purposes of this Return and Refund Policy:

You received a damaged or defective item
You received an incorrect product.

To request a replacement:

Send clear photos of the issue within 24 hours of delivery.
Contact us via email (noavawrap@gmail.com) or WhatsApp (8608244255).
Items returned without prior approval will not be accepted.

Special Case: Laptop Skins

If you ordered the wrong model, you can request a replacement by paying 50% of the product price.
If the product has not yet been dispatched, you may update the model within 4 hours of placing the order free of charge.

1.2. Damages & Issues

Inspect your order upon delivery. If there are any issues:

Provide an unboxing video as proof for claims.

Unboxing Video Guidelines:

Duration: 1–4 minutes.
Clearly show the packaging and product condition.
Send the video to 8608244255 via WhatsApp.

1.3. Refund Policy

Refunds are applicable in the following cases:

If we fail to deliver your order within 20 days.
Refunds will be processed within 5–7 business days once approved.

Important Notes:

No refunds for orders rejected or refused upon delivery.
For missing items, a valid unboxing video is required for re-shipment.
Refunds are granted only if Noava is unable to ship or fulfill the order.

1.4. Order Cancellations

Cancellations are allowed within 2–4 hours of order placement.
A cancellation fee of 18% applies.
Orders cannot be cancelled once processed by our payment gateway.

1.5. Non-Returnable & Customized Items

No returns for change of mind or unmet expectations (all products are custom-made).
Minor color/design differences due to screen settings are not considered defects..
Customized skins (with uploaded images) are non-returnable and non-refundable..

1.6. Undelivered Goods Due to Customer Issues

If a package is returned due to:

Incorrect address, or
Refusal to accept delivery.

Then:

A re-shipping fee of ₹89 will be charged.
No refunds or design changes will be allowed in such cases.

2. International Orders

Please review the following policies for international customers:

2.1. Order Changes

you may update your order before it is shipped by contacting us via the Contact Us form (select “Order Related Query”) with your Order ID and new request.
If the item has shipped but not yet been delivered, you can still request changes by paying a ₹29 redelivery fee (prepaid via a secure payment link).

2.2. Tracking & Delivery

You will receive tracking updates via email, SMS, or WhatsApp once your order is shipped.

2.3. Replacements & Exchanges

No refunds once an international order has been shipped.
If you receive a wrong or damaged item, notify us within 48 hours with clear images.
If the defect is reported before application, we will send a free replacement.

2.4. Refund Eligibility

If we fail to deliver within 30 days, we will investigate and issue a full refund.
Prepaid cancellations (before shipping) will be refunded within 2 business days, and the amount will reflect in your account within 3–7 business days.

2.5. Order Cancellations

You may cancel the order before it is shipped (usually within 4–12 hours).
Once shipped, no cancellations will be accepted.

2.6. Important Notes for International Orders

Customized products are non-returnable and non-refundable.
Color differences due to display settings are not considered defects.
Cash on Delivery (COD) is not available for international shipments.

2.7. Still Have Questions?

Email us at noavawrap@gmail.com or check our FAQs for more help.

1. Domestic Orders (India)

2. International Orders

1. Domestic Orders (India)

1.1. Replacements & Exchanges

1.2. Damages & Issues

1.3. Refund Policy

1.4. Order Cancellations

1.5. Non-Returnable & Customized Items

1.6. Undelivered Goods Due to Customer Issues

2. International Orders

2.1. Order Changes

2.2. Tracking & Delivery

2.3. Replacements & Exchanges

2.4. Refund Eligibility

2.5. Order Cancellations

2.6. Important Notes for International Orders

2.7. Still Have Questions?

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Categories

Return and Refund Policy

1. Domestic Orders (India)

2. International Orders

1. Domestic Orders (India)

1.1. Replacements & Exchanges

1.2. Damages & Issues

1.3. Refund Policy

1.4. Order Cancellations

1.5. Non-Returnable & Customized Items

1.6. Undelivered Goods Due to Customer Issues

2. International Orders

2.1. Order Changes

2.2. Tracking & Delivery

2.3. Replacements & Exchanges

2.4. Refund Eligibility

2.5. Order Cancellations

2.6. Important Notes for International Orders

2.7. Still Have Questions?

Profile

Categories

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